FAQs

Q: Who can order from your website?
A: We supply both private individuals and trade customers across the UK. Whether you’re a homeowner, builder, bricklayer or developer — you’re welcome to order online.

Q: Do I need an account to order?
A: No, you can checkout as a guest. However, creating an account allows you to view your order history, save delivery details, and access special offers.

Q: Do you sell both bricks and brick slips?
A: Yes, we supply a wide range of facing bricks and brick slips suitable for interior and exterior use. Each product page includes technical specifications.

Q: Can I request a sample?
A: Yes. Sample bricks and slips are available for most products. Just look for the “Order a Sample” option on the relevant product page.

Q: Why do bricks vary in colour and appearance from images or samples?
A: Bricks are a natural product and their appearance can vary due to differences in raw materials, firing processes, and manufacturing batches. Colours and textures shown in photographs or samples are indicative only and may differ from your full order.
Best practice: To achieve the most consistent and visually pleasing finish, it is recommended to blend bricks from at least three different packs during laying. This helps to balance natural colour variations and ensure an even overall appearance.

Q: How do I place an order?
A: Simply add your chosen products to your basket and proceed to checkout. You’ll be able to enter your delivery details and pay securely online.

Q: What payment methods do you accept?
A: We accept all major debit and credit cards via Stripe. Payments are secure and processed using encrypted technology.

Q: Can I get a trade discount?
A: Trade pricing may be available for large or repeat orders. Please get in touch with us directly to discuss trade terms.

Q: Do you deliver nationwide?
A: Yes, we deliver bricks and slips across mainland UK only this excludes IOW, NI and other UK Islands Delivery charges will be calculated at checkout based on your postcode and order size.

Q: How long does delivery take?
A: Delivery lead times vary by product. Standard lead times are typically 3–7 working days. Made-to-order or speciality bricks may take longer — estimated times are shown on product pages. Once we receive your order and process it, we’ll be in contact to advise you on the delivery date.

Q: What delivery vehicles do you use?
A: Orders of up to 4 packs are usually delivered on pallet lorries with tail-lift and pump truck offload.
Larger quantities will be delivered on rigid vehicles with crane offload. Please ensure there is safe and suitable access to your property or site.
For more information, please refer to our Delivery Policy.

Q: Can I choose a specific delivery day?
A: We’ll contact you to arrange a suitable delivery date once your order is confirmed. Timed or next-day deliveries may be available at extra cost.

Q: Will there be wastage or damage to bricks during delivery?
A: Due to the natural characteristics of bricks and slips, some wastage and minor damage during delivery must be accepted as part of the overall price. We advise ordering an additional allowance (typically 5–10%) to cover breakages, cuts, and wastage on site.
While we take every care during packing and transport, minor chips or damage can occur and are unavoidable.

Q: Can I return bricks or slips?
A: Due to the nature of our products and shipping costs, returns are only accepted by prior agreement. A restocking fee may apply. Please note that customers are responsible for all transport costs both to and from their address for any returns. For full details, please refer to our Returns Policy.

Q: What if my order arrives damaged?
A: Please inspect your delivery on arrival. Any damages must be reported to us within 24 hours with photographs. We’ll arrange replacements or a refund as appropriate.

Q: How do I sign up for offers?
A: You can join our mailing list during checkout or via sign-up form in the footer of our website. We’ll send you exclusive offers and new product alerts

Q: I’ve forgotten my password – what should I do?
A: Click “Forgot your password?” on the login page and follow the prompts to reset it.

Q: How can I contact you?
A: You can reach us via:

• Email: sales@ukbricksandslips.co.uk
• Phone: 0330 1336162